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Elements and Performance Criteria

  1. Identify products, fittings and attachments for installation
  2. Plan installation process
  3. Install timber shutters
  4. Complete the installation
  5. Clean work area
  6. Settle payment

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.

WHS requirements include:

Commonwealth, state or territory legislation and regulations

organisational safety policies and procedures

the use of personal protective equipment and clothing

firefighting equipment

first aid equipment

hazard and risk control and elimination of hazardous materials and substances

manual handling, including lifting and carrying

Legislative requirements include:

applicable legislation from all levels of government that affect organisational operation

award and enterprise agreements

industrial relations

Australian Standards

confidentiality and privacy

the environment

equal employment opportunity (EEO)

anti-discrimination

relevant industry codes of practice

duty of care and heritage

Workplace practices include:

legal, organisational and site guidelines

policies and procedures relating to own role and responsibility

quality assurance

procedural manuals

quality and continuous improvement processes and standards

emergency and evacuation

ethical standards

recording and reporting

access and equity principles and practices

equipment use, maintenance and storage

environmental management (waste disposal, recycling and re-use guidelines)

tolerances

following manufacturer instructions

Hardware includes:

screws

masonry anchors

dynabolts

nuts and bolts

mounting brackets

hinges

filler strips

cover strips

track systems

Tools and equipment include:

screwdrivers

docking saws

ladders

tape measure

power drill

scissors

caulking gun

Work instructions include:

instructions for the installation of different styles of timber shutters for both internal and external applications

Customers include:

home owners

real estate agents

tenants

body corporate representatives

business owners

Personal protection needs include:

safety glasses

hearing protection

safety boots

sunscreen and hats

Work orders include:

quotations for work

job cards

customer orders

Work sequence includes:

the steps for installation in a logical order to prevent backtracking

Worksites include:

construction sites

single storey and multi-storey dwellings

commercial premises

newly completed buildings

Protecting property includes:

using drop sheets, barriers, cones and signs

Manufacturer specifications include:

written or verbal specifications

Waste includes:

textiles

metals

hardware

timber

masonry

fibro cement

concrete

treated pine

Payment includes:

cash, cheque or credit card depending on workplace practices

Workplace documentation includes:

time sheets

customer care cards

work orders

reports


Performance Evidence

Interpret work order, locate materials and use information to complete tasks in installing interior shutters

Apply safe handling practices and safe operating procedures for equipment, products and materials to:

minimise the risk of injury to self or others

prevent damage to goods, equipment and products

Identify materials and equipment used in installing timber shutters

Select, set up and maintain equipment in accordance with manufacturer instructions and workplace practices

Report material faults, damaged products or equipment

Install a minimum of four (4) timber shutters in a range of on-site or simulated locations

Deal effectively with customers by:

speaking clearly and directly

applying effective listening techniques

asking questions to gain information

Communicate ideas and information to enable confirmation of work requirements and specifications and the reporting of work outcomes and problems, interpret basic plans and follow safety procedures

Avoid backtracking, work flow interruptions or wastage

Work with others and in a team by recognising dependencies and using cooperative approaches to optimise work flow and productivity


Knowledge Evidence

State or territory WHS legislation, regulations, standards and codes of practice relevant to the full range of processes for installing timber shutters

Organisational and workplace requirements, policies and procedures for installing timber shutters

Reading and interpreting workplace documents, including work orders, work instructions and manufacturer specifications

Types of tools and equipment used to install timber shutters and procedures for their safe use, operation and maintenance

Environmental protection requirements relating to the disposal of waste material

Established lines of communication and protocols

Storage systems and labelling

Types, uses and limitations of timber shutters

Characteristics of timber and hardware used to construct and install timber shutters

Procedures for the recording, reporting and maintenance of workplace records and information

Mathematical techniques for estimation and measurement of materials

Procedures for presentation of invoices, collection and receipting of payments